In an effort to improve efficiency and safety in assessing claims, Travelers has incorporated using drones to assist in the claims process. The Claim University, Travelers’ 200,000-square foot facility in Windsor, Conn. that provides training and development for more than 11,000 claims employees, has had hundreds of employees become certified drone operators. (Insurance Journal). In order for an employee to become certified to fly drones, they must: Complete hands-on flight training at The Claim University Pass the Federal Aviation Administration (FAA) exam With the devastating hurricanes that